Another interesting study in practicality

Standard

The agency that provides me services has an on-call team, that is supposed to call and remind me to take my medications at night.

This is also the team that handles crises, including situations where a person is potentially endangered by not having staff that day. There was awhile this fall when I had a bad migraine (okay I still have the bad migraine), was vomiting a lot (okay, that’s still happening too, although I’ve got meds to stop it before it gets as severe as it was before), and was getting dehydrated (which I’m already at risk for, for a number of reasons). And since dehydration wasn’t listed in my file as a major risk, this was being overlooked in the on-call team’s dealings with me. (At that time, I often could not drink water without physical assistance.)

I repeated to them a number of times, as did my then-roommate (who is disabled herself and could not assist with this), that I really needed to have assistance with water and that dehydration was a major priority. Finally when I had a staff person who got migraines herself and knew how bad they can be (it seems that a lot of the world thinks “Oh just a headache”), she convinced them to put something about dehydration in my file.

Which was all well and good at the time. And it would still be well and good if it were being used in a practical way. But there is something to practicality that seems frequently missing in this field.

Because now I get these calls at 10:30 at night, as I just got one a few minutes ago. And the caller innocently asks me to do something on the order of “Take your meds and drink lots and lots of water.”

Practical problems with this:

1. I can’t drink an entire day’s allowance of water at once and expect to actually be fully hydrated by it.
2. If I drank a full day’s allowance of water, at 10:30 pm, then I would certainly have to get up and pee in the middle of the night, which would throw my sleep schedule off, which affects my health in a number of other ways.
3. If the direction to “drink lots and lots of water” is meant to be remembered longer, this doesn’t work functionally for me. (I similarly used to get calls at 9 or 10 pm saying “Remember to take your medications in an hour.” If I could remember and do things like that on an hourly basis, I probably wouldn’t need the phone call, and would probably need significantly fewer services.)

The way things seem to work in this system, though, is it needs to look on paper like they get what to do. I don’t really blame the random people assigned to call me, because they probably have been told to tell me this. But it amazes me how much of what is done “for” me seems to be designed more to appear as if they are doing something about a problem, rather than to actually solve the problem.

Either that or I am greatly overestimating people’s ability to apply information to real-life situations. I have a friend who can’t stand up at all right now and whose staff routinely put objects higher than she can safely reach. I also know that no apparent efforts were made to plan for taking care of hygiene, pressure sores, or any other physical things when I can’t move, even though these are logical consequences of not moving — until I said something about it of course. So it’s entirely possible that somewhere along the line someone isn’t thinking that the knowledge that I am prone to dehydration should be applied in places when it is logical to apply it, rather than told to me in ways that can’t possibly help me much when I’m about to go to bed.

It is also possible that someone somewhere is confusing the idea of feeling good with doing good things, but I have another post I’m trying to prepare on that topic, and I do want to get to bed.

About Mel Baggs

Hufflepuff. Came from the redwoods. Crochet or otherwise create constantly and compulsively. Write poetry and paint when I can. Physically and cognitively disabled. Anything you hear in the media or gossip is likely to be oversimplified at best and wildly inaccurate at worst, the only way to get to know me is to actually know me. I'm not really part of any online faction or another, even ones that claim me as a member. The thing in the world most important to me is having love and compassion for other people, although I don't always measure up to my own standards there by a longshot. And individual specific actions and situations and contexts matter a lot more to me than broadly-spoken abstract words and ideas about a topic. My father died a couple years ago and that has changed my life a lot in ways that are still evolving, but I wear a lot of his clothes and hats every day since he died and have shown no sign of stopping soon.

2 responses »

  1. I wish I could say that I’m surprised, but at this point, nope. :-p

    This is probably suggesting a solution that has already been ruled out as useless… But have you looked into possibly setting your computer up to remind you to have a glass of water every couple of hours, or perhaps use (if it exists, I vaguely recall it does) a phone service that will call you to do so?

    (I’m using my computer to at least remind me to take meds, though recently I’ve been too out-of-it to actually respond for a couple of hours afterwards.)

  2. I’ve actually got a palmtop computer with software particularly designed to do that. It wasn’t set up as well as it could have been, and it’s been talked about to set it up better, but you’re right that it hasn’t done much so far.

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